DriveAgent AI concierge & receptionist
Answer vehicle questions. Capture enquiries in chat. Give your sales team the vehicle interest and the conversation — together in DriveAgent CRM.
24/7 website chat. Keep enquiries moving after hours, ready for your team to follow up.
AI chat + core CRM + inventory. From $99/month.
Introductory Starter offer. Billed monthly.
Your next question.
A more personal connection.
The market has moved. Your platform should too.
Buyers can compare advertised prices across states, research vehicles overseas and bring their own AI tools to the conversation. They can arrive with a shortlist, a price expectation and questions worth answering.
A bigger database is only part of the story. The useful next step is connecting that research to your available stock, the customer’s priorities and the person who can help.
That’s the role of DriveAgent: connect the knowledge, the conversation and the follow-through.
Meet an informed buyer.Build on the research they bring.
Make it relevant.Put their questions alongside your vehicles and dealership context.
Carry it forward.Keep the enquiry and conversation useful for your team.
The difference that matters to your sales team
The vehicle. The questions. The conversation so far. Put the useful details where your team can act on them.
From question to enquiry
Collect contact details and vehicle interest in chat, then create the enquiry in DriveAgent CRM with the conversation attached.
Your salesperson starts with the story.
Native CRM included
DriveAgent is the CRM as well as the concierge. The Starter offer brings AI chat, core CRM and inventory together from $99/month.
Choose the chat and the place your team works.
Human-in-the-loop messaging
Staff can take over with context, review an AI-assisted text reply, make it their own and choose when to send it.
AI assistance. Your team’s judgement.
Follow one enquiry in your demo.Ask about a vehicle. Capture the enquiry. Open the CRM record.
Show me the full journeyStarter pricing is introductory and billed monthly. SMS requires the relevant setup, plan and customer permission.
A better first hello
Let buyers ask in their own words, compare vehicles and explain what matters to them. Your concierge brings the vehicle and dealership context into the answer, then helps them take the next step.
Choose an example to explore.
See where the conversation goesBudget · Body style · Colour · Available vehicle details
Your website, stock and customer priorities work together.
Useful from the first question
Vehicle search
Let buyers describe their budget, preferred body style, colour and must-have features. Explore matching stock using the prices and vehicle details available in your inventory.
Test-drive enquiries
Collect the vehicle, preferred day or time and contact details in the conversation. Give your team the information they need to confirm a test drive with the customer.
Trade-in enquiries
Capture the customer’s vehicle, kilometres and condition details for your team to review. A useful starting point for a valuation conversation.
Lead qualification
Bring budget, purchase timing, vehicle priorities and contact preferences into the enquiry, so your salesperson can make the next conversation relevant.
Dealership answers
Help with warranty, servicing, finance information and dealership policies using the approved information you provide. Refer questions that need a decision to your team.
After-hours website chat
Answer questions and capture enquiries when the showroom is closed. Your staff can pick up with the conversation and vehicle interest together in the CRM.
Website chat and enquiry capture are separate from optional AI telephone reception. Your team confirms appointments, valuations and any terms that need approval.
Intelligence with a purpose
Our growing automotive library brings vehicle knowledge, historical listings, pricing context and market trends into the experience. Its value is helping make that information relevant to the customer’s question and their next step.
Make it specific to your dealership with approved warranty and servicing information, finance FAQs and dealership policies. Configure your tone and handoff guidance so the concierge reflects the way your team works.
Automotive knowledge
Use vehicle knowledge and historical listings to explore the buyer’s research alongside the stock available at your dealership.
Market perspective
Help buyers put pricing information and market trends in context as they weigh up their options. An advertised price and a final sale price are different signals.
Your people
Your team can take over with context, refine AI-assisted text messages and keep the customer relationship personal. SMS availability depends on setup and plan.
Built into your dealership
Your CRM, marketing engine, website, landing pages and inventory work around the customer journey. The concierge is built into that platform, connecting the first question with an enquiry your team can follow through.
THE WEBSITE
A vehicle page. A campaign landing page. A question about the dealership. Give visitors a helpful place to begin.
Illustrative journey · Capabilities depend on plan and configuration.
OPTIONAL AI TELEPHONE RECEPTION
Give callers a helpful place to start, including after hours. DriveAgent’s AI receptionist can answer vehicle questions, capture enquiries, request callbacks and route calls to configured departments.
Vehicle interest, dealership information or a request to speak to the team. Let callers explain what they need in their own words.
Capture enquiries and callback requests for follow-up, with the conversation summary available to your team.
Configure department routing and reception coverage. Staff handle the conversations that need their judgement.
BUILT AROUND YOUR DEALERSHIP
Set reception coverage and department routing around the way your dealership works. Enquiries and callback requests connect with your CRM and follow-up workflows, so your team has a useful place to pick up.
Optional reception is scoped separately from the $99/month Starter offer. Availability follows your dealership’s activation and routing settings. Telephony usage and supported integrations are confirmed in your proposal.
The Starter launch offer
See what the monthly price actually buys. Start with AI chat, core CRM, inventory and the inclusions shown here. Add voice, campaigns and broader automation as your dealership needs them.
Explore all DriveAgent plans$99/month
Introductory pricing · Billed monthly
Voice, SMS campaigns and marketing automation are part of the scoped Professional offer. Usage and channel costs are confirmed in your proposal.
The market, in perspective
ReviewedLook beyond the first reply. Compare where the enquiry is captured, what reaches your salesperson and which platform tools you are buying.
Based on published product information. Scope varies by plan, integration and region.
Showing all seven providers.
| Product | The conversation | What happens next | The wider offer | Mobile app · two-way messaging |
|---|---|---|---|---|
| DriveAgent Starter from $99/mo* | AI concierge and website receptionist, with staff handoff | In-chat enquiry capture into native CRM, with vehicle interest, conversation history and staff messaging | Websites, landing pages, inventory, CRM and marketing in one platform. Plan-dependent. | YesReceive and reply to customer chats in the DriveAgent app. |
| DriveChat | Managed human chat; AI Concierge and hybrid options by agreement | Lead delivery into supported CRM and DMS products | Self-managed, co-managed and fully managed chat services | Not verifiedTwo-way customer messaging in a staff mobile app was not confirmed in the reviewed documentation. |
| Impel Chat AI | Conversational AI using inventory and dealership knowledge | Appointment scheduling, staff escalation and integrations | Broader sales, service, voice and marketing AI products | Not verifiedMobile staff handoff is advertised; a two-way native chat app was not confirmed. |
| Matador Chat AI | Page-aware AI, inventory answers and appointments | Works with your existing CRM; conversation continuation through its SMS products | AI engagement, shared inbox, follow-up and automation | Yes · SMS/emailReceive and reply to customer messages in Matador’s app. Chat AI continues via SMS; live website-chat takeover in the app is not verified. |
| Podium Jerry | AI conversations for sales and service | Centralised inbox, lead handling and appointment workflows | Messaging and AI customer-engagement platform | Yes · shared inboxStaff can receive and reply to customer conversations through the Podium mobile app. |
| Dealer Studio Autobot | Guided choices and a decision-tree enquiry flow | Captures details for dealership follow-up | Part of Dealer Studio’s wider offer. Separate AI SMS and integrations are outside this Autobot row. | Not verified for AutobotA Dealer Studio app exists; two-way Autobot conversation handling in it was not confirmed. |
| Vyro Chat | AI assistance using stock and website knowledge | Routes enquiries to website forms; can link conversations to Vyro CRM | Part of the wider Vyro retail platform | Not verifiedTwo-way customer chat in a staff mobile app was not confirmed in the reviewed documentation. |
Mobile-app column checked 21 October 2026. Two-way means staff can receive customer messages and send replies in the app. Notifications alone do not qualify. Competitor capabilities are based on vendor documentation, not a hands-on account test. “Not verified” does not mean unavailable; confirm Australian plan and chat-channel coverage.
*DriveAgent’s $99/month Starter launch offer is introductory. The wider platform includes separately scoped capabilities. Equivalent Australian competitor pricing was not verified.
This is a product-scope comparison, not a performance ranking. Vendor descriptions do not establish that every feature is included in one package. No unsupported “unavailable” ratings have been assigned.
A few practical questions
Chat uses the inventory connected to your dealership. Prices, specifications and availability depend on the information supplied and when your configured feed updates. Your team can confirm the latest details before a customer commits.
Provide approved dealership information for questions about warranty, servicing, finance and your policies. Your setup defines the tone and handoff guidance. Keep that information reviewed as your offers and policies change.
Staff can take over with the conversation context. Capture contact details and vehicle interest in an enquiry so your team has somewhere to pick up, including when a person is not available immediately. Staff review and choose when to send any AI-assisted reply.
A request gives your team the vehicle, preferred timing and contact details to work with. Your dealership confirms the appointment and vehicle availability with the customer.
Yes. With SMS handoff enabled for your dealership’s website chat, a customer can choose to continue by text. Recent chat context can inform an active SMS AI conversation, while your team can follow up through dealership messaging. SMS requires the relevant setup, plan and customer permission.
YOUR NEXT CONVERSATION STARTS HERE
Ask the vehicle question. Follow the enquiry. See what your salesperson receives.
Works with
